ci999 Terms & Conditions

By accessing, registering on, or using any part of the ci999 platform — including but not limited to the website at ci999.org, any associated mobile-optimised interfaces, game lobbies, sportsbook sections, promotional pages, and account management tools — you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety.

These Terms and Conditions constitute a binding legal agreement between you (the user) and ci999 (the platform operator). If you do not agree with any provision of these Terms and Conditions, you must immediately cease use of the ci999 platform and close your account if one has been created.

ci999 reserves the right to modify, update, or replace these Terms and Conditions at any time. Continued use of the platform following any such modification constitutes your acceptance of the revised terms. It is your responsibility to review these Terms and Conditions periodically.

To register and use the ci999 platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. ci999 enforces a strict minimum age requirement and reserves the right to request government-issued identification to verify your age at any point.
• You must be accessing the platform from a jurisdiction where online gaming and sports betting are not prohibited by applicable law. It is your sole responsibility to determine the legality of online gaming in your jurisdiction before registering.
• You must not be acting on behalf of another person. All accounts must be registered and used solely by the individual named on the account.
• You must not be a current employee, contractor, or affiliate of ci999 or any of its subsidiary entities, technology providers, or game suppliers.
• You must not have been previously excluded or suspended from the ci999 platform.

ci999 reserves the right to close any account and void any winnings if it is determined that the account holder did not meet these eligibility requirements at the time of registration or at any subsequent point during their use of the platform.

Each individual may hold only one registered ci999 account. The creation or use of multiple accounts — whether registered under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms and Conditions.

When registering an account, you are required to provide accurate, complete, and current information. This includes your full legal name, date of birth, country of residence, and a valid contact method. You must update your account information promptly if any details change.

You are solely responsible for maintaining the confidentiality of your ci999 account login credentials. ci999 will never request your password via any communication channel including live chat, email, or SMS. Any activity conducted through your account — regardless of whether it was authorised by you — is your sole responsibility.

ci999 operates a Know Your Customer (KYC) verification process. You may be required to submit identity documents including a government-issued national identity card, passport, or driving licence, as well as proof of address and proof of payment method ownership, before withdrawals are processed or at any time at ci999's discretion.

All financial transactions on the ci999 platform are denominated and processed in Pakistani Rupees (PKR). ci999 accepts deposits and processes withdrawals via the following approved payment methods: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and standard bank transfer.

Deposits are credited to your ci999 account balance upon confirmed receipt of funds. ci999 does not accept deposits from third-party sources — the name on your payment account must match the name on your ci999 account. Deposits from unrecognised or mismatched sources may be reversed and the funds returned.

Withdrawal requests are processed in accordance with the following conditions:

• Your ci999 account must be fully verified (KYC complete) before any withdrawal is processed.
• Withdrawals will only be processed to the same payment method used to make the original deposit where technically possible.
• Any active wagering requirements attached to bonus funds must be fully satisfied before the associated funds become eligible for withdrawal.
• ci999 reserves the right to conduct additional security and fraud checks before approving any withdrawal request, which may extend processing times beyond standard estimates.
• Minimum and maximum withdrawal limits apply and are displayed within your ci999 account dashboard at the time of request.

ci999 does not charge transaction fees on deposits or withdrawals processed through supported PKR payment channels. Any fees charged by your payment provider are outside of ci999's control and responsibility.

ci999 offers various bonuses, promotional offers, free bets, and other incentives to both new and existing players. All such offers are subject to specific terms and wagering requirements which are communicated at the point of offer and within the ci999 promotions section.

General bonus terms that apply across all ci999 promotional offers unless stated otherwise include:

• Bonus funds must be wagered in accordance with the specified wagering multiplier before any associated winnings or bonus funds may be withdrawn.
• Only one welcome bonus may be claimed per player, per household, per device, and per IP address.
• ci999 reserves the right to withdraw, amend, or cancel any promotional offer at any time without prior notice, subject to any obligations to honour offers already claimed in good faith.
• Bonus offers are intended for recreational play only. Any systematic exploitation of bonuses — including but not limited to matched betting against ci999 offers using third-party platforms — constitutes bonus abuse and will result in bonus forfeiture.
• ci999 reserves the right to apply a maximum withdrawal limit to winnings derived from bonus play in circumstances where abuse is suspected.

The ci999 platform offers online casino games, a sports betting sportsbook, live casino tables, slot games, Fortune Bingo, Crash Goal, and other gaming products. Each product category is governed by its own specific game rules, which are available within the respective game or product section of the platform.

By placing any bet or wager on ci999, you acknowledge and accept the following:

• All casino game outcomes are determined by a certified Random Number Generator (RNG). ci999's games are independently audited for fairness by third-party testing agencies.
• Sports betting odds and markets are set by ci999 and may be changed or suspended at any time in response to market conditions, team news, or other relevant events.
• In the event of a technical malfunction, error in odds, or any other system failure during a betting event or casino round, ci999 reserves the right to void the affected bets and return stakes to player accounts.
• Bets placed after an event has commenced or after the outcome is known — whether due to technical error or otherwise — are void and will be cancelled.
• ci999's decision on the settlement of all bets and games is final and binding, subject to the complaints procedure set out in these Terms and Conditions.

Cricket betting on ci999, including Pakistan Super League (PSL) markets, is subject to the same general sportsbook rules. Live in-play markets are available during supported events and are settled based on official scorecards as declared by the relevant governing cricket body.

The following activities are strictly prohibited on the ci999 platform. Violation of any prohibition listed below will result in immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant law enforcement authorities:

• Fraud and misrepresentation: Providing false personal information during registration or KYC verification, impersonating another individual, or using stolen payment credentials.
• Money laundering: Using the ci999 platform to deposit, transfer, or withdraw funds derived from unlawful activity. ci999 complies with applicable anti-money laundering (AML) obligations and will report suspicious activity as required.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, particularly in poker, live tables, or team-based wager structures.
• Automated software and bots: Using any automated script, bot, software, artificial intelligence tool, or mechanical device to interact with ci999 in a manner not intended for human players.
• Technical exploitation: Deliberately exploiting bugs, glitches, or misconfigured odds to extract value not intended by ci999. Players who identify errors are required to notify ci999 support immediately.
• Chargebacks: Initiating fraudulent chargebacks or payment reversals with your bank or payment provider while retaining associated winnings or bonus funds.
• Underage gaming: Registering or attempting to register as a user below the minimum age of 21, or knowingly allowing a minor to use your ci999 account.

All content on the ci999 platform — including but not limited to the ci999 brand name, logo, trade marks, game graphics, interface designs, software, text, images, and audio-visual materials — is the proprietary intellectual property of ci999 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the ci999 platform for personal, recreational purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any ci999 content without prior written authorisation.
• Reverse-engineer, decompile, or attempt to extract the source code of any ci999 software or gaming product.
• Create derivative works based on ci999's platform, branding, or gaming products.
• Use ci999's trade marks, brand name, or logo in any external context without written permission.

Any unauthorised use of ci999's intellectual property constitutes infringement and may result in civil or criminal legal action.

ci999 collects, processes, and stores personal data provided by you in connection with your account registration, identity verification, transaction processing, and platform use. The collection and handling of your personal data is governed by the ci999 Privacy Policy, which forms part of these Terms and Conditions by reference.

By registering a ci999 account, you consent to the processing of your personal data as described in the Privacy Policy. Key data handling principles applied by ci999 include:

• Personal data is collected only for legitimate platform operation, security, regulatory compliance, and service improvement purposes.
• ci999 does not sell or transfer personal data to third parties for commercial marketing purposes.
• Data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention obligations.

For full details, please review the ci999 Privacy Policy.

To the maximum extent permitted by applicable law, ci999 and its directors, officers, employees, agents, and technology providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of the ci999 platform, including but not limited to:

• Loss of funds resulting from gaming activity.
• Interruption of service, system downtime, or technical failures beyond ci999's reasonable control.
• Unauthorised access to your account resulting from your failure to maintain credential security.
• Delays in deposit or withdrawal processing attributable to third-party payment providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• Any decision made by ci999 in good faith regarding the settlement of bets, bonus eligibility, or account management.

ci999's total aggregate liability to any individual user under or in connection with these Terms and Conditions shall not exceed the net deposits made by that user in the thirty (30) days preceding the event giving rise to the liability claim.

ci999 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including but not limited to circumstances where:

• A breach of these Terms and Conditions has occurred or is suspected.
• Fraudulent, deceptive, or abusive activity has been identified.
• The account holder has failed to complete identity verification within the required timeframe.
• The account is found to be held by an individual under the age of 21.
• Regulatory obligations require ci999 to restrict access to certain users or jurisdictions.
• A self-exclusion request has been submitted by the account holder through the responsible gaming tools.

In the event of account closure due to a breach of these Terms and Conditions, ci999 reserves the right to withhold any balance pending investigation. Where no breach is found, any remaining real-money balance (excluding uncleared bonus funds) will be returned to the account holder via their verified payment method.

Players who wish to voluntarily close their ci999 account may do so by contacting the 24/7 support team via live chat within their account dashboard.

ci999 is firmly committed to promoting responsible gaming practices. Online gaming is intended to be a form of entertainment. ci999 recognises that for some individuals, gaming can become problematic, and we take our duty of care to all users seriously.

All ci999 account holders have access to the following responsible gaming tools directly from their account dashboard:

• Deposit Limits: Set daily, weekly, or monthly PKR deposit limits to control your spending.
• Session Time Limits: Set reminders or hard limits on the duration of individual gaming sessions.
• Cooling-Off Periods: Temporarily suspend your ci999 account for a defined period ranging from 24 hours to 6 weeks.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the ci999 platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Enable periodic notifications reminding you of how long you have been playing and your net wagering position during the session.

If you are concerned about your own gaming behaviour or that of someone you know, please contact our 24/7 support team immediately. ci999 also encourages users to seek support from independent responsible gaming organisations where appropriate.

ci999 enforces a strict minimum age of 21 across all platform products and services without exception.

For more information on ci999's approach to player welfare, please visit our Responsible Gaming page.

ci999 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — meaning they significantly alter your rights or obligations as a user — ci999 will endeavour to provide reasonable notice via the platform or by email to your registered address.

In all cases, the version of these Terms and Conditions published on ci999.org at the time of your use of the platform is the version that governs your account and activity. It is your responsibility to review these Terms and Conditions periodically for updates.

Continued use of the ci999 platform following any published amendment constitutes your acceptance of the revised Terms and Conditions. If you do not accept the amended terms, you must cease using the platform and contact support to arrange account closure.

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which ci999 holds its international gaming licence. Any dispute arising from or in connection with these Terms and Conditions or your use of the ci999 platform shall be subject to the exclusive jurisdiction of the courts of that licensing jurisdiction.

Before initiating any formal dispute process, you are required to contact ci999 customer support to attempt an informal resolution. ci999 will use reasonable efforts to resolve any complaint or dispute promptly and fairly.

If an informal resolution cannot be reached, disputes may be escalated through the formal complaints procedure, details of which are available from the ci999 support team via live chat within your account dashboard.

Nothing in this clause limits your statutory rights as a consumer under any applicable mandatory consumer protection legislation.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your ci999 account, you may contact us through the following channels:

• Live Chat: Available 24/7 directly within your ci999 account dashboard — the fastest way to reach the support team.
• Email: [email protected] — for non-urgent enquiries and formal written complaints.

ci999 aims to acknowledge all written complaints within 48 hours and to provide a full response within 10 working days. Complex regulatory or financial disputes may take longer and will be communicated on a case-by-case basis.